Who we are
Suggested text: Our website address is: https://vooservice.com.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
Effective August 8, 2021
1. Please read carefully
This policy describes our privacy practices: what personal information we collect about our users, what we do with it, how we share it, and your rights with respect to that personal information.
2. What "Personal Data" do we collect?
2.1. User Information:
In order to provide you with the Services, we must collect Personal Information about an identified or identifiable natural person (" Personal Information "). We collect Personal Information that you provide to us, from your use of the Services and from other sources. Here are the types of Personal Information we collect about you:
Information you provide to us . When you register for our Services, purchase and/or register domain names, use any of our Services; and/or when you contact us directly through any communication channel (e.g., VooService support ticket, email), you may provide us with Personal Information, such as your name, email address, phone number, payment information (for users with paid services), information you include in your communications with us and other users on our platform, and Personal Information contained in scanned identification documents (such as ID card, driver's license, passport, or official company registration documents).
Information we collect when you use the Services . When you visit, download and/or use any of our Services, we may collect aggregate personal usage information, such as Visitor and User navigation and 'click-stream' activity on the Services, heat maps and session scrolls, non-identifying data Personal information about the Visitor's or User's device, operating system, Internet browser, screen resolution, language and keyboard settings, Internet service provider, referring/exit pages, date/time, etc.
Information We Collect from Other Sources . We may receive personal information about you from third party sources, such as (i) security providers, fraud detection and prevention providers, for example to help us exclude users associated with fraud, (ii) social media platforms, when you log in or log in-using your social media account, we may receive personal information from that service (e.g., your username, basic personal profile information) and in some cases, we may collect personal information from lead improvement companies that help us improve our service offerings; (iii) advertising and marketing partners in order to monitor, manage and measure our advertising campaigns.
To provide our Services, we collect personal information about our users.
Personal information comes from you when you visit or use our services, personal information we collect automatically, and personal information we collect from other sources.
2.2. Personal Information Users
We may also collect personal information about visitors and users of our users' websites or services (" User Users "), solely for and on behalf of our users (as further described in Section 6 below).
2.3. Candidate Information for VooService Jobs
We also collect information provided to us by applicants for VooService jobs (" Applicants "), when they apply for any of the open positions posted athttps://www.vooservice.com/jobs , by email or otherwise (as further described in Section 15 below).
3. Why we collect such "Personal Information"
We use your personal information for the following purposes:
Provide and manage the Services;
. To further develop, customize, expand and improve our Services, based on Users' common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer service and technical support;
To be able to contact our Users with general or personalized service-related communications and promotional messages (as further detailed in Section 8 below);
To help us update, expand and analyze our records to identify new customers;
To facilitate, sponsor and offer certain contests, events and promotions, determine participant eligibility, monitor performance, contact winners and award prizes and benefits;
To analyze our performance and marketing activities;
To create aggregate statistical data and other aggregate and/or inferred information, which we or our business partners may use to provide and improve our respective services;
To provide you with professional assistance, only at your request;
To improve our data security and fraud prevention capabilities; and
To comply with all applicable laws and regulations.
We use your personal information for the purposes set forth in Section 3 where:
Our use of your personal information is necessary to perform a contract or to take steps to enter into a contract with you (e.g., to provide you with a website builder, to provide you with our customer service and technical support);
Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have; or
Our use of your Personal Information is necessary to support legitimate interests and business purposes (e.g., to maintain and improve our Services and the effectiveness of VooService by identifying technical issues), provided that it is conducted in a manner that is proportionate and respects your privacy rights.
We use the personal information we collect about you to provide our services and make them better and safer.
In addition, we collect and use Personal Information to contact Users and to comply with laws applicable to us.
4. How we share your "Personal Information
We may share your personal information with service providers and others (or otherwise allow them to access it) in the following ways and instances:
Third Party Service Providers: VooService has partnered with a number of selected service providers whose services and solutions complement, facilitate and enhance ours. These include server hosting and co-location services, content communication and distribution networks (CDNs), information and data security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, email distribution and tracking services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, "Third Party Service Providers").
VooService may share the following categories of personal information with third party service providers for business purposes:
identifiers, including name, alias, mailing address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Commercial Personal Information, such as Personal Information related to products or services purchased, obtained or considered.
We may share our users' and users' personal information with various third parties, including certain service providers and law enforcement officials.
Personal information may only be shared in accordance with this policy.
The sharing of personal information from VooService's subsidiaries and affiliated companies in the European Union and Switzerland to VooService's subsidiary in the United States will only occur when the relevant standard contractual clauses are in place.
In connection with a change in corporate control: In addition, if VooService or one of its affiliates undergoes a change in control, including by merger, acquisition or acquisition of substantially all of its assets, your Personal Information may be shared with the parties involved in such an event.
At your further direction: the VooService Services enable you, through various techniques, to engage and procure various third-party services, products and tools to enhance your websites or mobile sites, including, without limitation, applications and widgets offered by third parties through the VooService website (including the VooService App Market), eCommerce payment service providers, third-party designers who may assist you with your website, etc. (collectively, "Third Party Services"). If you choose to use such Third Party Services, they may have access to and process your Users' Personal Information collected through your websites or mobile devices. For example:
(a) Framed Pages: Our Services may allow you to embed Third Party Services directly into your websites or mobile devices, for example, through page framing techniques to deliver content to or from Third Party Services or other parties (" Frames "). Under these circumstances, the Third-Party Services may collect personal information from your Users-of-Users.
(b) App Market Developers: we allow third party developers (" Third Party Developers ") to develop and offer their own applications through the VooService App Market ("Third Party Apps" ) to Users, which you may integrate into your websites or mobile devices. Each Third Party Developer is bound by VooService's App Market partner agreement, which, among other things, restricts the ways in which such developers may access, store, share and use the personal information that you and/or your Users' Users provide to them.
c) Social Media Features: Our Services may allow you to integrate certain social media features, widgets and single sign-on features, such as "Facebook Connect" or "Google Sign-in" (" Social Media Features" ) into your website or mobile sites. These Social Media Features may collect certain personal information from your users' users as identifiers, including name, alias, unique personal identifier, online identifier, Internet Protocol address, email address or other similar identifiers. Social media features are hosted by a third party or directly on our Services.
Please note that in the examples listed above in this Section 4.6, VooService merely acts as an intermediary platform that enables you to procure the services of such Third Party Services (including, without limitation, third party developers, third party apps and social media features ) with which you interact directly and at your discretion. In this regard, VooService acts as a service provider for you by disclosing information to the Third Party Services on your behalf. VooService will only share users' personal information with Third Party Services at your direction or with your permission and is not and will not be in any way responsible for, nor liable with respect to, the processing of such personal information by such Third Party Services.
5. Where do we store your "Personal Information"?
Your and your users' personal information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper provision of our Services and/or as required by law.
Vooservice.com Ltd. is based in Italy, which according to the European Commission offers an adequate level of protection for the personal information of residents in EU member states.
VooService affiliates and third party service providers who store or process your personal information on behalf of VooService contractually agree to keep it safe and secure, in accordance with industry standards and regardless of any lesser legal requirements that may apply in their jurisdiction.
EU Transfer of Personal Data: If you are located in Europe, when we transfer your personal information to the United States or any other location outside of Europe, we will ensure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant standard contractual clauses are in place.
We may store and process personal information in the United States, Europe, Italy or other jurisdictions, either alone or with the help of our affiliates and service providers.
VooService's data storage providers are contractually committed to protecting and securing your data.
Among other things, VooService will ensure that there is an adequate level of protection or relevant standard contractual clauses in place for the international transfer of our EU users' data.
Privacy Shield Certification: VooService and its affiliates, including DeviantArt Inc. participate in and have certified its compliance with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. For more information on the Privacy Shield Framework, please visit the U.S. Department of Commerce's Privacy Shield List here .
In accordance with the Privacy Shield Principles, Vooservice.com is committed to resolving complaints about our collection or use of your personal information. Individuals from the EU and Switzerland with inquiries or complaints regarding our Privacy Shield Policy should first contact us at: email@example.com . For the avoidance of doubt, VooService does not rely on the Privacy Shield as a mechanism for transferring personal information protected by the GDPR.
Vooservice.com has also agreed to refer unresolved Privacy Shield complaints to a U.S.-based alternative dispute resolution provider. If you do not receive timely acknowledgement of your complaint from us, or if we have not satisfactorily addressed your complaint, please visit If you have an unresolved privacy or data use issue that we have not satisfactorily addressed, please contact our third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. Services are provided at no cost to you.
6. "Personal Information" of Users
VooService may collect, store and process certain personal information of Users' Users (" Users' User Information" ), solely on behalf of our Users and at their direction. For example, each of our Users is able to import their email contacts from third party services such as Gmail, or otherwise collect and manage contacts through their User Web Site. Such contacts are then stored at VooService, on behalf of the User.
For this purpose, VooService serves and shall be deemed a "Data Processor" and not a "Controller" (as both capitalized terms are defined in the European Union General Data Protection Regulation ("GDPR")) of such User-Information.
Users who control and operate such User Websites shall be deemed the "Owners" of such User User Information and are responsible for compliance with all laws and regulations that may apply to the collection and control of such User User Information, including all privacy and data protection laws of all relevant jurisdictions.
Processing of Users' Personal Data will take place in the territory of the European Union, Italy or a third country, territory or one or more specified areas within that third country which the European Commission has determined to provide an adequate level of protection and such processing and transfer will be in accordance with the Data Processing Agreement - Users ("DPA"). Any transfer and processing to a third country outside of the European Union that does not ensure an adequate level of protection according to the European Commission must be carried out in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Annex 1 of the DPA For clarity, "Processing" shall mean the definition provided in the DPA.
You are responsible for the security, integrity and authorized use of personal information about users of users and for obtaining consents, authorizations and providing any data subject rights and fair processing notices required for the collection and use of such personal information.
VooService cannot provide legal advice to Users or their Users-of-Users, however we recommend that all Users post and maintain clear and comprehensive privacy policies on their User Sites in accordance with any applicable laws and regulations and that all Users-of-Users carefully read such policies and ensure that they understand and, to the extent required by applicable law, consent to them.
For more information about how your users' personal information may be handled by VooService (which may be relevant to any specific notice provided and/or consent you obtain from your users' users), please see Sections 4 , 12 and 13 .
If you are a visitor, user or customer of one of our Users, please read the following: VooService has no direct relationship with the Users of the Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users and wish to make requests or inquiries regarding your Personal Information, please contact such Users directly. For example, if you wish to request access to, correct, amend or delete inaccurate Personal Information processed by VooService on behalf of its Users, please direct your request to the relevant User (who is the "Data Controller" of such data). If our Users request that VooService remove Users' Personal Information of Users, we will respond to such requests in a timely manner upon review and in accordance with applicable law (e.g., thirty (30) days under the GDPR) . Unless otherwise specified by our User,Section 12 below.
VooService may collect and process personal information about our users' users.
We do this exclusively on behalf of our users and at their direction.
Our users are solely responsible for our users' user information, including its legality, security and integrity.
VooService does not have a direct relationship with any of its users' users. If you are a user of user, please contact the VooService site owner directly.
Please note that we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You can set most browsers to notify you if you receive a cookie, or you can choose to block cookies with your browser.
These technologies are primarily used for stability, security, functionality, performance and advertising purposes.
8. Communications from VooService
8.1. Promotional messages
We may use your personal information to send you promotional content and messages via email, text messages, notifications within our platform, marketing calls and similar forms of communication from VooService or our partners (acting on behalf of VooService) through such means.
If you do not wish to receive such promotional messages or calls, you may notify VooService at any time or follow the "unsubscribe" or STOP instructions contained in the promotional communications you receive.
We may send you promotional messages and content.
You can easily opt out of receiving promotional messages by contacting us or unsubscribing.
8.2. Service messages and billing
VooService may also contact you with important information regarding our Services or your use of them. For example, we may send you a notice (via any of the means available to us) if a particular Service is temporarily suspended for maintenance; respond to your support ticket or email; send you reminders or notices regarding upcoming or delayed payments for your current or future subscriptions; file abuse complaints regarding your User Website; or notify you of material changes to our Services.
It is important that you are always able to receive such messages. For this reason, you may not opt out of receiving such Services and Billing Messages unless you are no longer a VooService User (which can be done by deactivating your account).
We may also contact you with messages and content related to service and billing. You will not be able to opt out of receiving such messages.
9. Your rights in relation to your "Personal data"
VooService agrees that it is imperative that you have control over your Personal Information. In compliance with privacy regulations around the world, VooService is taking steps to allow you to request access to, receive a copy of, update, modify, delete or limit the use of your Personal Information.
Before we fulfill your request, we may ask you for additional information in order to confirm your identity and for security reasons. We reserve the right to charge a fee where permitted by law (e.g. if the request is unfounded or excessive).
You have the right to file a complaint with your local data protection supervisor (but we still recommend that you contact us first).
Please note that permanently deleting your VooService account will delete all of your personal information from VooService's databases. After completing this process, you will no longer be able to use any of your VooService Services, your account and all of its data will be permanently removed, and VooService will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate your deleted account.
You can request to access, receive a copy of, update, amend, delete or restrict the use of your personal information you have stored with us. Simply send us an email or fill out our dedicated GDPR form. You can also correct and/or update your personal information through your account or website settings.
You may delete your personal information by deleting your entire account. We will respond to your request within a reasonable amount of time.
10. Additional Information for California Residents
If you reside in California and use the Services, the California Consumer Privacy Act (" CCPA ") grants you the right to request access to and deletion of personal information collected by VooService about you, and to request disclosure of how VooService collects, uses and shares your personal information.
California residents also have the right to opt out of the sale of their personal information by a business and the right not to be discriminated against for exercising any of their rights under the CCPA.
No Discrimination. VooService does not discriminate against any User for exercising their rights under the CCPA.
California consumers may exercise their CCPA rights directly or through an authorized agent by logging into their registered VooService account at Vooservice.com and following the instructions described below. Note: In order to protect your accounts and personal information and safeguard your privacy rights, we verify your cancellation and access requests and, to that end, we may ask you for additional information or documentation (as applicable), such as account information and, in some cases, billing information used to purchase Paid Services and a copy of documents that may help verify your identity.
Such identification documentation (if requested) will be used for verification purposes only and we will delete it after your request has been processed.
The following instructions apply to Personal Information we may collect from California residents on or through our Services.
Right to Know: If you wish to exercise your right to know or receive a copy of or access the personal information you have stored with us, please follow the instructions provided in this Help Center article: , which explains how you can retrieve your personal information directly from your VooService account. Alternatively, you can also submit a request to access your personal information via this web form, by sending an email request to firstname.lastname@example.org or by sending your request to Vooservice.com,
Right to Deletion: If you wish to exercise your right to request the deletion of any of your personal information that you have stored with us, please follow the instructions provided in this Help Center article: , which explains how to delete your personal information that you can access directly through your user account. You may also choose to submit a request to delete all of your personal information (including information accessed through your user account and any other personal information we hold) via this web form , by sending an email request to email@example.com.
Once we receive and verify your consumer request, we will remove your personal information from our records unless an exception applies. We will make every reasonable effort to honor your request in a timely manner consistent with the requirements of applicable law.
Please note that permanently deleting your VooService account will delete all of your personal information from VooService's databases. After completing this process, you will no longer be able to use any of your VooService Services, your account and all of its data will be permanently removed, and VooService will not be able to restore your account or recover your data in the future. In addition, if you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate your deleted account.
If you cannot access your VooService account or if you wish to exercise your CCPA rights through an authorized agent acting on your behalf, you or your authorized agent (if applicable) may send a request to firstname.lastname@example.org or contact our customer service department , including requesting a callback from a customer service specialist. To process your request, in order to protect user accounts and personal information, we may ask you or your authorized agent for the verification information described above, which may vary depending on the circumstances of your request. Authorized agents must also provide VooService with a copy of the authorization signed by the consumer designating them as their agent.
California residents have certain options for submitting requests to exercise their rights. Please refer to this Section 10 for more details on how you or your authorized agent can submit different types of requests.
VooService does NOT sell (as that term is defined in the CCPA) your personal information or the personal information of your customers (users of users) to third parties.
11. Questions and Complaints
Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action to take, if any. We take every privacy complaint seriously and will make every reasonable effort to resolve your complaint promptly and in accordance with applicable law.
You can file a complaint with your local data protection supervisory authority at any time, however we recommend that you contact us first so that we can try to resolve it.
You can file a complaint with your local data protection supervisory authority at any time. Please contact us first so that we can try to resolve your concerns.
12. Data Retention
We may continue to retain your personal information after you deactivate your user account and/or cease using any particular service, as reasonably necessary to comply with our legal obligations, resolve disputes regarding our users or their users of users, prevent fraud and abuse, enforce our agreements, and/or protect our legitimate interests.
We maintain a data retention policy that we apply to personal information in our care.
We may retain your personal information for as long as your account is active and longer if necessary (for example, if we are legally required to retain it longer or if we need it to protect our interests).
VooService has implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we offer secure HTTPS access to most areas of our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection; and we regularly maintain a Payment Card Industry Data Security Standards (PCI DSS) certification. In addition, we regularly monitor our systems for possible vulnerabilities and attacks and regularly look for new ways and third-party Services to further enhance the security of our Services and the privacy protection of our visitors and users.
Regardless of the measures and efforts undertaken by VooService, we cannot and do not guarantee the absolute protection and security of your personal information, the personal information of users of users, or any other information you upload, post or otherwise share with VooService or anyone else. We encourage you to set complex passwords for your user account and user website and to avoid providing us or anyone else with sensitive personal information whose disclosure could cause substantial or irreparable harm.
In addition, because some areas of our Services are less secure than others (for example, if you set your support forum ticket to "Public" instead of "Private" or if you browse a non-SSL page), and because e -mail and instant messaging are not recognized as secure forms of communication, we ask and encourage you not to share any personal information on any of these areas or through any of these methods.
If you have any questions about the security of our Services, please feel free to contact us here .
VooService values the security of our customers' personal information, and we do everything in our power to protect it.
However, since we cannot guarantee absolute protection, we encourage you to be careful, set a secure password for your account and avoid sending sensitive information that, if exposed, could cause serious damage.
14. Third Party Websites
Our Services may contain links to other websites or services.
15. VooService job applications
VooService welcomes all qualified candidates to apply for any of the open positions posted on https://www.vooservice.com/jobs , by sending us their contact details and CV ("Candidate Information") via the relevant position application form on our website , or through any other means provided by us.
We understand that privacy and discretion are paramount for our candidates, and we are committed to keeping candidates' personal information private and using it solely for VooService's internal recruiting purposes (including to identify candidates, evaluate their applications, make hiring and employment decisions, and contact candidates by phone or in writing).
If you have previously submitted your candidates' personal information to VooService and now wish to access, update, or delete it from VooService's systems, please contact us at email@example.com .
We welcome all qualified job seekers to apply for any of our open positions by sending us their contact details and CVs.
We will use such personal information solely for our internal recruitment, employment and business purposes.
16. Public forums and user content
Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any personal information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blogs, communities or forums, please contact us here . In some cases, we may not be able to remove your personal information from such areas. For example, if you use a third party application to post a comment (e.g., Facebook's social plug-in application) while logged into your profile related to that third party, you must log into that application or contact its provider if you wish to remove the personal information you have posted on that platform.
In any case, we do not recommend posting any personal information (by any means) that you do not wish to publicize.
If you upload any User Content to your User Account or post it on your User Website and otherwise provide it as part of your use of any Services, you do so at your own risk.
We have put in place appropriate security measures to protect your personal information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and we are not responsible for circumvention of privacy settings or security measures that you or we may have put in place on your User Website (including, for example, password-protected areas on your User Website). You understand and acknowledge that, even after removal by you or us, copies of User Content may remain viewable on cached and archived pages or if third parties (including your User Users) have copied or archived such User Content . To clarify, we do not recommend uploading or posting information that you do not want to be public.
Avoid posting personal information in any of the public areas of our Services or on your website if you do not want it to become publicly available.
17. Updates and interpretation
Any header, caption or section title contained herein, and any explanation or summary under the right-hand "#ItsThatEasy" column, is provided for convenience only and does not in any way define or explain any section or provision hereof, nor does it legally bind any of us in anyway.
We may change this policy at any time. We will notify you of changes as required by applicable law.
Only the left column is legally binding (this column is for clarity only).
Translated (non-English) versions of these terms are provided for convenience only.
18. Contact us
You can also contact us via email at: